Employer Advisory Services
When you work with us, you’ll develop strategies to more effectively utilize PAs and NPs in ways that align with executive strategy.
Every day, healthcare organizations like yours face multiple challenges: improving the quality of patient care, enhancing patient and provider satisfaction, and augmenting operational efficiency…just to name a few. Research proves that the optimal utilization of PAs and NPs within provider teams helps address these challenges.
While there are lots of healthcare consultants out there, CHLM specializes in the niche market of integrating PAs and NPs into hospitals and health systems nationwide. Because our expertise lies in the niche market of PA and NP utilization, our team is uniquely positioned to provide the most current legislative updates in billing and reimbursement, best practices from the field, provider satisfaction, and hiring and retention strategies. When you work with us, you’ll develop strategies to more effectively utilize PAs and NPs in ways that align with executive strategy. You’ll find that making just a few tweaks to how you utilize these invaluable providers can help your institution reach its goals even faster.
A Message for PAs & NPs
Our focus is on improving PA and NP workplaces so that you can thrive.
We also offer a variety of Leadership Training and Resources aimed at developing and training PA and NP leaders in areas such as billing and reimbursement, management, advocacy, and EHRs. These are available to both employers and individual PAs and NPs.
Engagement Process
CHLM has successfully guided several hospitals and health systems to improve provider utilization, billing and regulatory compliance, and more. Our 4-step approach to advisory services is customized to each institution’s unique goals and overall strategy.
Step #1: Needs Assessment and Survey
First, we perform a needs assessment to review the current state, assess areas for improvement, evaluate capacity for change, and prioritize the focus areas. This phase includes a comprehensive PA/NP survey so that you can gain important feedback on efficiency, provider burnout, and more. CHLM guides you through a comparison of how your report stacks up against other employers.
Step #2: Self-Reflection
At this point, some clients prefer to take on the next steps of organizational analysis and change implementation internally, without further input from CHLM. Others choose to move forward with Step 3 of our proven engagement process. The latter option allows you to take advantage of CHLM’s expertise while still remaining an active participant in each stage of the process.
Step #3: Site Visit
Next, our team of experts visit with key stakeholders on site to conduct interviews and focus groups to discuss organizational priorities, strategic goals, and provider team effectiveness.
Step #4: Recommendations and Implementation
After careful analysis, we provide a report on our findings that includes customized recommendations based on strengths and areas for improvements. You will walk away with a plan for implementation including calculated next steps.
Areas of Expertise
The under-utilization of the provider workforce and inefficient use of PA and NP time and skills may hold back your organizational performance and lead to increased time for patient processing, suboptimal use of provider time, reduced employee morale, and increased turnover. CHLM works with you to develop comprehensive strategies to maximize productivity and limit clinical redundancy while adhering to applicable federal and state laws and payer guidelines.
CHLM provides a wealth of resources to help you optimize reimbursement and understand the risks for professional services provided by PAs and NPs. Medical and surgical services delivered by PAs and NPs are covered by Medicare, Medicaid, TRICARE, and nearly all private payers. However, private payers have their own coverage policies. For example, Medicare pays for medical and surgical services provided by PAs and NPs, but has myriad policies and regulations that must be followed to maximize reimbursement and avoid allegations of fraud and abuse. Our experts will help you make sure you’re compliant.
Healthcare organizations are held legally responsible for granting staff privileges only to competent physicians, PAs, NPs and other healthcare practitioners who provide a “medical level of care.” CHLM supports your institution as you establish PA- and NP-specific qualifications for medical staff appointment and clinical privileges that are aligned with the operational realities.
The process of integrating PAs and NPs into hospital practice can prove challenging, largely due to the variability of state laws governing physician oversight requirements, prescriptive authority, and scope of practice. CHLM’s recommendations for a disciplined and insightful approach assure that an optimal return on the hospital’s investment in the integration of PAs and NPs can be realized.
System efficiencies can be influenced by factors including a lack of understanding about how provider roles have evolved, generational and clinician training experiences, preconceived notions of clinical support staff, management, and clinical operations, and more. CHLM assesses corporate culture and guides the implementation of an appropriate governance structure to help your organization run at its peak.