Building Workplaces That Work
Our mission is to provide both strategic and operational guidance on how institutions can best utilize their PA and NP workforce while maintaining alignment with organizational goals. Our research shows that realizing peak provider optimization is essential in the new era of value-based care and looming physician shortages.
As a part of this effort, CHLM also offers a wide range of professional development resources geared toward fostering leadership and management skills in the healthcare setting. Our programming includes live conferences, online certificates, and partnership programs and offers PAs and NPs and those who manage PAs, the skills and tools they need to grow as leaders and managers.
What We Stand For
Each of our clients face unique challenges from the ever-changing and dynamic healthcare marketplace. Because of this, we offer an individualized and focused approach to each client’s needs and recommend solutions specific to their environments.
Clients work with CHLM because we are committed to helping healthcare organizations increase access for patients, while providing quality patient care. We can be depended upon to recommend clear steps toward PA and NP optimization that can positively affect patient outcomes, organization efficiencies, and PA/NP engagement.
We are dedicated to serving our clients through creative and innovative solutions. Our team is passionate about healthcare, providers, and the patients our high-quality products and services ultimately impact.
We respect our clients and embrace our responsibility as leaders providing unparalleled insights and guidance from decades of experience in the healthcare industry. Clients can trust CHLM to maintain confidentiality and provide actionable recommendations to help them move from conversation to implementation.
Our team is not comprised of typical healthcare consultants. Rather, our expertise lies in the niche market of PA and NP utilization. Research has shown that PAs and NPs are the fastest growing healthcare providers in the United States. CHLM is uniquely positioned to provide the most current legislative updates in billing and reimbursement, best practices from the field, and provider satisfaction, hiring, and retention strategies. Our team is supported by a group of national experts in advocacy, compliance, billing and reimbursement, and utilization research. This not only allows us to provide recommendations and solutions based on current legislation, but also takes into consideration potential legislative changes coming down the pipeline. Using this vast expertise, we advise clients on how best to incorporate PAs and NPs into their organization’s culture and strategic goals to realize peak provider optimization as well as institutional goals.
Jennifer directs the programs and partnerships for CHLM, focusing on leadership development, educational strategies, employer programs and advisory services. With over 20 years of experience, she has worked at a private family foundation, a nonprofit consulting firm, and various charitable organizations. Her background includes strategic board development, nonprofit management, fundraising, and writing/communications. Jennifer has been with CHLM since its inception in 2014. Jennifer earned her degree at Vanderbilt University.
Bianca Belcher, PA-C, MPH
Bianca is a director for CHLM. She brings expertise in practice growth strategy, improving work flow efficiency, and in the development and implementation of education curricula. Bianca has spent her clinical career as a hospital-based PA in the department of neurosurgery at Brigham & Women’s Hospital in Boston practicing in the outpatient, inpatient, and operating room arenas. In addition to her clinical work, she holds academic positions at Harvard Medical School, Northeastern University, and Massachusetts General Hospital Institute for Health Professions. Bianca’s interests include analyzing the use of technology and social media in the delivery of better health services. Bianca completed her master’s in physician assistant studies at Northeastern University and her MPH at Dartmouth.
Amy Gillies, MPA
Senior Program Manager
Amy joined CHLM in June 2017 bringing more than 15 years of program and project management experience from her work in the nonprofit and higher education fields. Amy is operationally-minded, continually seeking to improve processes and build efficiencies. In this framework, Amy supports advisory services and the development and implementation of CHLM products and leadership programming. Amy holds a Masters in Public Administration with a focus on nonprofit management from George Mason University.
Advisory Services Delivery Team
Lawrence Herman, MPA, PA-C, DFAAPA, Senior Advisor
Larry is principal in Palantir Healthcare, LLC, a healthcare consulting firm. He recently retired as Dean and Professor in the College of Health Sciences at Gardner-Webb University in Boiling Springs, NC.. He graduated from the Stony Brook PA program and also holds a Master’s in Public Administration degree in healthcare administration and finance from Long Island University. He has taught in over a dozen PA programs and it is estimated that he has directly educated more than 5,000 medical and PA students, nursing students as well as resident physicians.
Larry practiced in emergency medicine for nearly a decade where he was Chief PA in a busy New York City Level I trauma system with the oversight of a staff of 72. Most recently he practiced in family medicine and was the administrative medical director for a very large multi-specialty practice with administrative oversight for a staff of more than 230 physicians and advanced practice providers.
David Keyes, MS, Consultant
David has focused his career to developing innovative ways for PAs to provide access to high value, integrated, patient-centered healthcare. During his career, David has gained experience in a diversity of healthcare institutions including hospitals, healthcare clinics and a regional IPA. In addition to his role as a consultant for CHLM, David is currently a Deland Fellow at Brigham and Women’s Hospital in Boston. This is a one-year fellowship which prepares professionals to be leaders of healthcare institutions.
Andrea Lowe, PA-C, MHA, Consultant
Andrea graduated from Pace University Physician Assistant Program in 2001. She has been practicing Emergency Medicine for the last 17 years. Andrea received her Masters in Health Administration in 2007. She is currently pursuing her Master’s in Business Administration at George Washington University. Andrea is the Vice President of Operations and Director of Advanced Practice Clinicians with TeamHealth. She is in charge of the daily operations of 140 PAs/NPs as well as Emergency Medicine and Hospital Medicine service lines for one of the largest healthcare systems in Houston, Texas. She serves on her company’s Women in Leadership Committee as well as their National Advanced Practice Clinician Council which advocates for PA leadership and initiatives throughout the company nationwide. Andrea is passionate about leadership development for PAs, diversity and mentoring PAs early in their career. Andrea currently serves on the Diversity Committee for New York State Society of Physician Assistants and has recently joined as a team member for the Center for Healthcare Leadership and Management at AAPA.
Tricia Marriott, PA-C, MPAS, MJ Health Law and CHC, Consultant
Tricia graduated from the Yale School of Medicine PA Program in 1986. She has been a hospital-based PA for most of her career, and in 1998 she was named Chief PA of the department of orthopaedics at a community hospital in Connecticut where she remained until 2007, when she transitioned to private practice.
In January 2009, Tricia served as the AAPA as Director of Reimbursement Advocacy from 2009 to 2017 and the staff liaison to the Joint Commission. Tricia was a staff senior consultant for CHLM for three years before returning to clinical practice but continues to serve as a CHLM consultant. Tricia has lectured extensively and has provided workshops and webinars on PA billing, reimbursement, hospital practice, utilization and productivity to a variety of audiences, including PAs, physicians, practice managers, billers and coders, quality and risk managers and underwriters. She completed a Master’s of Jurisprudence in Health Law at the Loyola University Chicago School of Law and is certified in Healthcare Compliance-CHC®.
Benjamin R. Reynolds, MSPAS, PA-C, DFAAPA, Advisor
Ben is a senior consultant at CHLM. He is currently co-director of the Center for Interprofessional Practice and Education at the University of Pittsburgh’s Health Policy Institute. He develops, implements and oversees strategy and policy for the 1,700-person Advanced Practice Provider workforce at the University of Pittsburgh Medical Center, to include PAs, NPs, certified registered nurse anesthetists and certified nurse midwives. He has expertise in the areas of performance management, workflow and deployment strategies, professional development, education, certification, licensure, credentialing, privileging, regulation, legislation, billing standards of clinical care delivery and health policy.